Frequently Asked Questions

Moving home can come with plenty of questions. Below are answers to some of the things our customers ask us most often.

What time will you arrive?

We normally arrive between 9:00 am and 9:30 am unless a different time has been agreed with you in advance.

Your expected arrival time will be confirmed before moving day.

When should I pay the deposit?

You should pay your deposit once your solicitor has confirmed your moving date and Hussey Removals has confirmed availability.

The deposit secures the agreed date in our diary, so we recommend waiting until your moving date is confirmed before making payment.

How much is the deposit, and is it refundable?

A deposit equal to 50% of the agreed removal price is required to secure your booking. The remaining balance is payable upon completion of the move.

If you cancel your removal within 7 days of your booked move date, your deposit is non-refundable.

If your moving date changes, we will always do our best to transfer your booking to another date. This will depend on our availability, and while we will try to accommodate your preferred new date, we cannot guarantee that it will be available.

For cancellations made more than 7 days before the booked move date, please refer to our Terms and Conditions for full details regarding deposits and cancellations.

Please read our Terms and Conditions for full details.

Will my belongings be secure inside the vehicle?

Yes. Your belongings will be carefully loaded and secured inside our vehicles using professional removal straps, protective blankets and appropriate moving equipment.

Our team takes care to prevent items from moving or being damaged during transportation.

Are my belongings covered during the move?

Our liability for belongings is normally limited to the lower of the value declared to us or £40,000, subject to our Terms and Conditions.

If you do not declare the value of your belongings when requested, limited liability of up to £50 per item may apply.

Please tell us before moving day if:

• The total value of your belongings exceeds £40,000.
• You have any particularly valuable, fragile or unusual items.
• Any item requires specialist handling.

We also recommend checking your home contents insurance, as some policies provide additional cover while moving home.

Do you offer a packing service?

Yes. We offer a professional packing service that can be arranged before your move.

Packing is a separate service and is not automatically included in your removal quotation. It must be discussed and booked in advance so we can provide an additional quotation and allow enough time in the schedule.

Depending on the size of your move, packing may be completed on moving day or on an agreed date beforehand.

Still have a question?

If you cannot find the answer you need, please contact us and a member of the Hussey Removals team will be happy to help.